Shipping and Returns Policy
How long will it take to receive my order?
We will fulfill your order within 2-3 business days. We keep a close eye on climate, so we may decide to hold the wine until it is best and safest to ship and deliver to you.
Do I have to be at least 21 years old to receive my wine?
Yes. Someone who is at least 21 years old must be available to sign for each shipment.
What happens if I miss my delivery?
If an adult (at least 21 years old) is not available to receive this package, additional attempts to deliver will be made. If these attempts are unsuccessful, your order will be returned to the winery, and may result in additional shipping costs. If you have any issues with delivery of your order, you can reach out to firstname.lastname@example.org and we’ll gladly help.
How can I track my order?
You will receive an email notification from us with the shipping tracking information once a we fulfill your order.
Can I update my shipping once I’ve placed an order?
We cannot guarantee that you will be able to update your shipping details once you’ve placed the order, but we will absolutely try! If you’d like to update your shipping details, please reach out to email@example.com and we will do everything we can to pass this information onto the shipper.
What is wine Tree Farm’s Return Policy?
If you are not happy with your order for any reason, please reach out to firstname.lastname@example.org and we will do our best to make it better.
I have an issue with my order. Who can I contact?
Please reach out to email@example.com if you have any questions or issues with your order. We will do our best to fix it!
If you have additional questions about our Shipping and Return Policy, please reach out to firstname.lastname@example.org.